We recently reached out to Council Member Williams regarding the poor internet service in some areas of Northwest Cape Coral, based on several requests you made.
CM Williams quickly engaged the City of Cape Coral IT Department and we received a thorough response from the IT Director. Rather than paraphrase the response and risk providing you with misinformation, I am including the email as sent
(See Email Exchange Below)
Subject: Re: [EXTERNAL] - Internet Service in NW Cape Coral
Please see the email below from our IT Director:
Both Comcast and CenturyLink base their business decisions on where to expand their residential coverage primarily on improved lot density percentages. The City of Cape Coral has no agreements in place with either vendor and has not given any vendor sole access.
I have attached a .pdf map that shows improved lots in yellow and unimproved lots in pink for Cape Coral. We have also provided lot density comparison for YoY Improved Lot Density figures for the areas just North of Diplomat Parkway. The current message that we have been hearing from the vendors is that the density North of Diplomat Pkwy is not great enough to justify the expenditures. The City's Information Technology department meets at least annually with each of these two vendors to discuss future areas of investment in Cape Coral and we bring resident complaints forward as well. IT has contacted CenturyLink regarding their service at your property and they confirm that due to the long distance between your property and their nearest DSL Terminal that you will experience slower speeds.
IT is in the process of scheduling our annual meeting with Comcast and if we receive positive news about your area I will reach back out and share it with you.
City of Cape Coral
1015 Cultural Park Blvd
Cape Coral, FL 33990
Councilmember District 6
Cape Coral, FL
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Sent: Sunday, October 11, 2020 8:13 PM
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Subject: [EXTERNAL] - Internet Service in NW Cape Coral
Caution – This email originated from outside of our organization. Please do not open any attachments or click on any links from unknown sources or unexpected email.
Several NWNA members have reached out to me regarding poor internet service. Many of your constituents are working from home and have been experiencing poor service. Please look into this and let me know if there are any plans to expand Xfinity service north, or to add fiber-optic service to the CenturyLink product. I will relay the information you provide to the membership in both our email blasts and in Social Media.
I plan to kick off a team to work on this issue and it would be helpful to have your support.
President – Northwest Cape Coral Neighborhood Association, Inc.
Since the email contact, and a subsequent call from the IT Director, I received another call from the IT Department regarding fiber optic internet service.
I believe your voices have been heard and the possibility of high-speed internet in areas on Northwest Cape Coral where it does not exist today is a possibility, in time.
Trust that the NWNA will continue to respond to your interests.
As such, the NWNA Secretary, Linda Stevens, has agreed to spearhead the project.
President of the NWNA